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Thursday, February 16, 2012
Advice on Digital Switchover

Police are urging residents to refuse entry to any doorstep callers claiming to be digital switchover TV engineers unless they have arranged for an authorised engineer to visit their home.

Older and disabled residents who need assistance with their TV on the switchover can contact a BBC run scheme called the ‘Digital Switchover Help Scheme’ to make an appointment for an engineer to visit. Engineer appointments will always be confirmed in writing and engineers will never ‘cold call’ homes. Legitimate installers are security checked and the name of the installer will be confirmed with you before visiting. All representatives carry identification, which should be checked before they are allowed inside. Passwords can be arranged in advance.

PC Duncan Harris, of Sutton’s Crime Prevention Unit, said digital TV engineers who call without an appointment should be treated as suspicious. “They should be refused entry to your home and reported to police immediately on 999,” he said. Twelve million viewers will be affected by the change, which will take place in two phases on 4th and 18th April.

For further details on the switchover visit: www.digitaluk.co.uk
If you would like to know if you are eligible for extra help visit: www.helpscheme.co.uk or call 0800 40 85 900


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